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Handbook for Excellent Restaurant Operations (HERO)

The HERO manual – your Handbook for Excellent Restaurant Operations - is the ultimate reference guide through the laws and regulations that make running a restaurant so complex.

Members receive a FREE hardcopy upon joining and free annual updates. The electronic version is also available in Members Only. Non-members may obtain the HERO by becoming a WRA member.

HERO Table of Contents

Laws and Regulations
Easy-to-understand information and FAQs on the laws and regulations affecting restaurants in Wisconsin. 

• Alcohol Policies
• Breakage and Errors
• Employee Breaks
• Family and Medical Leave
• Food Code
• Harassment
• Interview Questions
• Minimum Wage
• OSHA Compliance
• Overtime
• Posting Requirements
• Record Retention
• Smoking
• State vs. Federal Law
• Teen Labor
• Tips and Taxes
• Unemployment Compensation
• Uniforms
• Wage and Hour Audits
• Worker’s Compensation

Frequently Used Forms 
Frequently used business and managerial forms so you always have a good quality original to photocopy.  Forms are also available for purchase in quantity packs in our Online Store.

• Employment Application
• Government Forms: W-4, WT-4, I-9, I-9 Instructions
• Employee Notices:  Tardy, Absentee, Warning, Termination, Breakage/Error, Uniform Deduction, Employee Commendation
• Employee Records: Overtime Authorization, Shift Change Request, Performance Evaluation, Termination Record
• Foodborne Illness Customer Complaint

Ready-to-Post Signs
A start-up supply of the signs you are most likely to need. Posters are also available in the WRA Online Store.

• Wash Hands (2)
• Hair Restraints
• No Shoes No Shirt No Service
• No Smoking Please
• Smoke-Free Environment
• Wisconsin Alcohol Policy
• Clean Plates
• Report Your Tips
• Emergency Phone Numbers

Gift Certificates & WRA Website
Learn how the WRA website and promotion programs work for your business

• WRA Website Information
• WRA Gift Certificate Program
• WRA Online Dining Guide

Money Saving Opportunities
Money-saving discounts on services from preferred suppliers.  Cost-savings for members includes:

• ServSafe® Certification – In Class or On-line
• Free Badges to the Wisconsin Restaurant Expo
• Email Marketing
• Credit Card Processing
• Casualty / Property and Worker’s Compensation Insurance
• Music Licensing
• Internet Job Postings
• And More!