Customer Service Culture
Kyle Cherek, Host of Wisconsin Foodie
Lacey Reichwald, Owner of The SweetSpot
Joe Bartolotta, President & Owner of The Bartolotta Restaurants
Kate Cristobal, Director of Cafes Colectivo Coffee
Jason Ilstrup, President of Downtown Madison, Inc.
There's a delicate balance to ensure that a guest feels truly appreciated while successfully maintaining day-to-day operations.
Learn from industry leaders how they manage these vital relationships:
- Tips on going from great to exceptional customer service
- How the dining experience has changed and where it's headed
- How to connect with your customers on an emotional and sensory level