Happy Employees = Happy Customers
Monday, March 11 at 10:00 am
| Ballroom AB
Susan Reilly Salgado, Ph.D. - Consultant, Speaker & Thought Leader, Hospitality Quotient & Union Square Hospitality Group
Keynote presenter Susan Reilly Salgado worked with renowned restaurateur Danny Meyer of Union Square Hospitality Group (USHG) for 18 years and during that time, she learned one basic truth in customer service: happy employees = happy customers.
It is nearly impossible for team members to generate caring, thoughtful, patient, attentive customer service unless they, themselves, feel valued and appreciated by their leaders. If teams don’t trust one another or feel trusted at work, your customers will feel it. By creating trusting, caring work environments with a high degree of accountability, we can ensure a consistently great work experience for our teams that will result in remarkable customer experiences.