New Wisconsin Third-Party Delivery Law Goes Into Effect July 1, 2024

You may have heard about a new law that puts in place measures relating to how third-party delivery companies interact with restaurants to curb certain third-party delivery company business practices that are harmful and costly to restaurants. WRA lobbied for this law which is highly beneficial to restaurants and gives them the choice whether or not a third-party delivery company can deliver their food! The law goes into effect today, July 1, 2024.
 
Under the new law:

• A third-party food delivery service can no longer list a restaurant’s name, address or logo without consent.
• Food delivery service drivers are required to have knowledge of basic food safety principles.
• Third-party delivery services are required to share data with the restaurant about the content of orders and the times that orders are placed.
• Third-party delivery companies will incur progressive fines if they do not abide by the law. 

 
This means that restaurants can now report a third-party delivery company that is listing the restaurant without their consent to the Department of Agriculture, Trade & Consumer Protection. 

• When a complaint is filed, DATCP’s Bureau of Consumer Protection will gather information and work with both parties to resolve the concern and ensure future compliance.
• Visit this website to file a complaint – NOTE: there is not a special form for a third party delivery company complaint – restaurants need to use DATCP’s general complaint form.

 
If you have questions regarding this law regarding third party delivery (2023 Wisconsin Act 75), please contact the DATCP Bureau of Consumer Protection at 1-800-422-7128 or e-mail [email protected]. You can also email or call the AskWRA Team at 608.270.9950.
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