Job Opportunities

JOIN THE WRA TEAM!
At WRA, we're a small group, making a big difference. Together, we are working to make hospitality better for everyone, through advocacy efforts, education of the next generation, and providing a voice for those that we serve, while bringing them together.

We provide resources to keep restaurants in business and preserve Wisconsin's great dining culture.

We are Wisconsin Restaurants. Join us.

Current Openings

Supplier Services
The Wisconsin Restaurant Association (WRA) is dedicated to the success of the foodservice and hospitality industry.  We’re 100% focused on giving our members the tools that they need to succeed and aim to be the champion on issues that make a difference in the world of restaurants, bars and other tourism businesses.

We offer many perks and benefits and a great opportunity for someone who enjoys working in a dynamic and collaborative team environment while making a difference in the restaurant industry.

What You'll Do...
The Supplier Services role involves overall responsibility for the supplier membership program including onboarding and retention of supplier members as well as implementation of supplier benefits and matching supplier interests with revenue generating supplier benefit programs. 

Your Specific Responsibilities…

• Onboarding, servicing and retention management of supplier members including responding to general inquiries and specifically supplier benefit needs
  • Entry and maintenance of supplier member database – MC Trade / AMS systems
  • Responsible for delivering on the supplier benefits with the focus on the details of the benefits and follow-up with the supplier members
  • Works collaboratively with WRA staff to ensure supplier benefits match industry needs
  • Prints, stuffs and sends monthly dues statements to supplier members.  Place retention calls to companies that have not yet renewed; track reason for non-renewal and suggest ways to improve our retention rate
  • Be part of the team that looks to increase new supplier members and retain a higher percentage of current supplier members.  This includes evaluating how and what we message to current and prospective members, the benefits that we provide and how we engage with the supplier community.
• Assists with revenue generation by providing opportunities for suppliers to reach restaurateur members which is accomplished by
  • Contributing to WRA’s marketing campaign including ideas on how WRA can deliver more opportunities to suppliers
  • Place and receive calls and emails to/from interested suppliers
  • Main point person for suppliers interested in running digital advertising with us (Must work with the customer and other WRA team members to make sure advertising is run properly and on schedule)
• Manage newly launched online buyers guide, a tool for restaurant operators to find suppliers of products and services for the industry
  • Responsible for supplier members being featured properly within the  guide
  • Bring additional features within the buyer’s guide to the attention of supplier members - this is primarily done through proper messaging on our website and in emails
  • Management tasks include the tracking of entries, invoicing as needed, payment collection, auditing of participation and customer service calls as needed
• Works closely with management team on the launching of two new business to business events and is responsible for meeting exhibit goals by placing outbound calls and emails to targeted prospects to encourage supplier participation; other responsibilities include:
  • Help with digital marketing of event to supplier community (members and non-members)
  • Obtain exhibit contracts 
  • Extend customer service to exhibitors
  • Be available to help with event set-up and day of event needs for both of the industry events
• Ensures sponsorship agreement benefits are being met
• Acts as primary contact for Dining Alliance; a restaurateur member benefit
  • Follows through with member interest and assists with member program sign-ups
  • Ensures our marketing goals are being met 
  • Places calls/emails to targeted restaurateur members making them aware of this member benefit program with an end goal of increasing program participation
• Maintains content in the WRA Supplier Member’s Only section of WRA Website
  • Pull or update content that’s no longer current
  • Suggest and find new content that can be hosted here to help suppliers with their business needs

 
As An Ideal Candidate, You Are…

• Proficient in Microsoft Office Suite and database software with a high attention to detail
• Excellent in your use of social, verbal and written communication skills
• Approachable and able to work and collaborate with internal staff and supplier members but also thrives with independent work
• Flexible to adjust to the work environment with time management and multitasking skills that allow independent work once trained
• Comfortable in a hybrid work office environment with working from home up to three days per week
• Willing to travel to occasional seminars, conferences and meetings (approximately 5 percent of time) 
• Customer service focused
• Comfortable placing outbound calls to prospects and current supplier members
• A doer who is sales-minded and also enjoys being creative
• Knowledgeable of marketing with a modern approach to connecting with customers
• Willing to adhere  to the WRA Guiding Principals

You're Good At...

• Detail. Pays attention to details to ensure accuracy
• Organization. Well-organized with excellent multi-tasking abilities
• Initiative. Proactively solves problems and identifies opportunities for improvements
• Accountability. Accepts responsibility and accountability for own work and understands the impact this work has on the team and current members 
• Being a Team Player. Works collaboratively with others to achieve common goals

We Offer...

• Life insurance with option for additional voluntary life insurance
• Medical and dental insurance with generous employer contribution
• Medical and dependent care flexible spending account
• Generous PTO program and paid holidays
• Retirement Savings Plan
• Flexible Hybrid M-F workweek with industry perks
• Dress for your day office attire

This is full-time challenging position reports to the VP of Membership and Business Development.   If we just described your ideal position, please let us know by submitting your resume and letter of interest that expresses why you will be the perfect fit.  Direct your application to dfaris@wirestaurant.org.

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